Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and 9q999 when you open an account, make deposits through bKash, Nagad, or Rocket, and use any part of the platform.

Account holder agreementbKash, Nagad, Rocket wallet termsEligibility by local lawDispute and closure rules
9q999 Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Account Security and Policy Practices at 9q999

We handle your account data and wallet details with strict access controls. Your bKash, Nagad, or Rocket wallet number is used only for transaction matching and identity verification — it is never shared with third parties outside of fraud checks required by our payment processors. Account changes like wallet updates or withdrawal method switches require identity re-verification before they take effect.

Wallet Data Handling

Your registered bKash, Nagad, or Rocket number is stored securely and used only to match deposits and verify your account identity during withdrawal processing.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. Any change to your withdrawal wallet triggers a fresh identity check before it is approved.

Data Retention Policy

We retain account and transaction records for as long as required by our operational and compliance obligations. You may request a summary of your account data via support email.

Requesting Account Changes

To update personal details, request account closure, or flag a terms concern, contact support with your wallet reference. Changes are processed after identity is confirmed.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a question about your account status, wallet verification, or a specific transaction, our support team is here to help. Have your bKash, Nagad, or Rocket wallet reference ready when you contact us — it speeds up any account or payment query significantly.

Team online

Live Chat

Reach our support team directly through the live chat window on the site. Useful for quick questions about account terms, wallet matching, or eligibility.

Email Support

Send detailed queries or formal term-related requests to our support email. Include your registered wallet number and a description of your concern.

Account Help Centre

The help centre covers common terms questions — wallet name mismatches, account closures, withdrawal holds, and how to request a review of a disputed transaction.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, wallets, and eligibility. If your question is not here, reach out through live chat or email with your wallet reference and account details.

Access depends on your local law and the eligible regions 9q999 supports. Check whether online gaming activity is permitted where you are before opening an account.

A name mismatch between your registered profile and your bKash wallet will pause your withdrawal until the identity check is resolved. Contact support with your transaction reference.

You may register multiple wallets, but each must be verified against your account identity. Switching your active withdrawal wallet requires a fresh verification step before it takes effect.

We post a notice on the platform when terms are updated. Continuing to use your account after a change notice means you have accepted the revised terms in full.

Send a closure request via support email with your registered mobile number and wallet reference. We process closures after identity is confirmed and any pending transactions are settled.

Raise the dispute through live chat or email, and include your Rocket, Nagad, or bKash transaction reference number. Our team reviews wallet records and responds through the same channel.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.