Verifying Your 9q999 Account
Account verification at 9q999 is what keeps your balance yours. We match the identity on your account to the wallet you use for deposits and withdrawals, which means nobody else can move money out of your balance. The process involves submitting a valid national ID and a short confirmation that the wallet you use belongs to you. Once your documents are reviewed
and confirmed, your account is marked as verified and withdrawals process without further holds. Think of it less as a hurdle and more as the lock on your own account — we run this check so that even if someone else gets hold of your login, they cannot reach your funds.
- Submit your national ID — Upload a clear image of your NID through the verification section inside your account settings.
- Confirm wallet ownership — We verify that the bKash, Nagad or Rocket number on your account is registered in your name.
- Wait for review — Our team reviews submitted documents; you will see your account status update to verified once the check is complete.
- Withdrawals unlock — After verification, withdrawal requests move to processing without additional identity holds on every transaction.